❗Patient Reminder Issues

Is a patient at your clinic having issues with their reminder messages?

In order for our support team to quickly investigate issues surrounding a patient on the Mikata dashboard, we require specific information about the patient to assist in looking them up in our system.

It is important that the information about the patient remains secure which is why we ask that you do not send us the name of the patient that the issue is occurring to, but instead send us the following:

• Date and time of the patient's appointment

• Appointment reason that the patient is coming in for

• Provider that the patient will be seeing

• Patient record ID (this can be found in the bottom left of the patient details section)