📨Touchpoint Tools
See what's new in touchpoints, appointment journeys, appointment booking and campaigns.
Last updated
See what's new in touchpoints, appointment journeys, appointment booking and campaigns.
Last updated
We’ve enhanced account security by introducing Two-Factor Authentication (2FA). Users are now required to verify their identity using an authenticator app for added protection. This additional layer of security helps safeguard your account by requiring both your password and a 6-digit code generated by the app during login.
Click here to learn more about 2FA.
This update introduces an improved password reset process. Users can now reset their password directly from the login page or within the app’s settings. Follow the step-by-step guide to reset your password and ensure it meets the new security requirements.
Clinic Managers (or those with Admin privileges on Mikata) can now search users by their name and filter by the status of the user.
If you are an integrated Scribe customer, you can view both Scribe users ("Provider") and regular Mikata users ("Staff").
To learn more about our Scribe feature, please click here.
We've added a new Appointment Status option:
Changing the status of an appointment to 'On hold' in Mikata, will pause Mikata touchpoints from being sent to the patient for this specific appointment.
To resume touchpoint notifications, simply change the status back to 'Pending' or 'Staff contacted'. Any touchpoints the patient would have received while 'on hold' will NOT be sent, even when the status is changed back.
Please note: Patients will NOT receive any notifications about the status being changed.
To read more about Appointment Statuses, click here.
Release date: 11/04/2024
With this update, users will be able to unsubscribe and resubscribe patients into Mikata notifications.
To unsubscribe or resubscribe a patient to notifications, find an appointment for that patient and open the appointment details page. Contact preferences are listed in the bottom left corner.
To unsubscribe a patient, toggle the switch off next to their contact method (I.e., SMS, Email, Voice).
IMPORTANT: Mikata will send a notification to every contact method that has a green checkmark. Depending on your account preferences, you may need to turn off more than one method.
Please note: Patients can also unsubscribe and resubscribe into notifications themselves. For more information click here.
Release date: 12/04/2024
For privacy and security reasons, Mikata appointment hub links expire after 8 days.
This new feature enables patients to automatically send themselves a new link to review important information before their appointment. This may include: location/ parking information, preparation instructions, information collection chats, etc.
Why did we make this: Patients’ whose appointments were booked more than 8 days in advance were experiencing expired links, blocking them from accessing important information and tasks in their appointment hubs. As a result, clinics experienced increased phone calls from these patients.
Now patients can automatically send themselves a new link until the date of their appointment. This is especially relevant for specialty and imaging clinics which often book patients weeks and months in advance and have prep and other tasks for them to complete before their appointments.
Release date: 21/03/2024
We've added a new update that will allow you to see when changes are made to a patient's appointments, online requests or demographics.
This includes changes to:
Patient information (e.g., contact information)
Patient permissions (e.g., opting in or out of receiving messages)
Appointment date & time, reason, or location
Assigned user
Appointment booking status (e.g., 'Ready', 'Booked', 'Not a request', etc.)
Release date: 09/02/2024
Release date: 30/11/2023
For all unintegrated clinics, we're removing the ‘Include missed’ button when uploading your appointments CSV files.
Our ‘Include missed’ feature is sunsetting as our system is more resilient and can accept a larger volume of appointments than just 7 days out.
Release date: 09/11/2023
For clinics with appointment booking, the appointment requests page has a new feature!
We now support the ability to send a direct message to patients with a link to book an appointment or upload images and forms.
There are two main use cases for this:
A patient is on the phone trying to book their appointment and you need them to upload a form (e.g. requisition) or image (e.g. photos of areas of concern). Solution: You can use the ‘Send Request’ button to send the patient a link to upload the info you need.
You have a busy reception and a patient was unable to book their next appointment (in-person or over the phone). Solution: When you have a moment, you can use the ‘Send Request’ button to send the patient a link to an appointment request chat, where they can book their appointment.
If you want to add or change an appointment request template, submit a help request here.
Release date: 09/11/2023
For clinics with appointment booking, the appointment requests table has a few new improvements.
We now support the ability to assign an appointment request to users other than yourself. The images below show the old and new 'Assigned to' columns on the Appointment Requests page:
Release date: 20/10/2023
Mikata has changed the way patients cancel and reschedule appointments. Before, when a patient went to cancel or reschedule their appointment, the only options were ‘Confirm’ or Reschedule’. In this update, patients will now see the options to ‘Confirm’ or ‘Request to cancel or reschedule’ their appointment:
If you have any questions about these changes, send us a help request.
You can now search for an appointment by entering the EMR Appointment ID or Accession Number on the Appointments dashboard.
