🧔Patient-Initiated Touchpoints
The only patient-initiated touchpoint is appointment booking requests.
How do appointment booking requests work?
Mikata offers the ability for patients to request/book their appointments online. Patients will access a booking chat and respond to questions about their appointment (e.g., what are you booking the appointment for?). Chats can be customized to include different questions based on the patient's responses. For example, if a patient is booking an appointment for an office visit they will enter a different chat flow than a patient booking for a mental health follow-up.
There are a few ways to give patients access to the booking chatbot:
A QR code that patients can scan to access the chat.
A widget that can be attached to your website for patients to click on and access the chat.
A link to the booking chat, which patients can request by texting your clinic's designated Mikata number.
The patient can access the chat and enter the information that you need to book their appointment.
Chats are completely customizable, so you can get the information you need!
Types of appointment booking chatbots
There are 3 different types of booking chatbots available in Mikata:
Basic appointment requests
The patient selects a general day of the week and time of day (am or pm) that works best for them. Your team then reviews the request and books the patient into the EMR based on their preferences (if possible).
Mikata's basic appointment requests are a default in the booking chatbot. If a patient is completing an advanced request or autobooking and they are unable to find a time that works for them, they will be bumped into a basic appointment chat.
Advanced appointment requests
The patient selects up to 5 specific days and times for their appointment. Your team then reviews the request and books the patient into the EMR based on their selections (if possible).
Autobooking
Autobooking enables patients to select an appointment time from available times in your EMR schedule, and then book their appointment directly into your EMR schedule without requiring review or approval from your team.
IMPORTANT: Depending on your EMR, autobooking will only work for patients who have an existing chart in your EMR. You can further restrict this to patients who have a primary provider designated in their chart. Patients who do not have a chart (or a primary provider, if you've added that restriction) will be redirected from autobooking to a basic appointment request.
You can mix-and-match booking options, giving you the ultimate flexibility over how patients book appointments!
E.g., you can use basic appointment requests for some appointments, while enabling autobooking or advanced booking for others.
For more information about appointment booking visit the Appointment Requests section.
Last updated