🙋Request Help
UPCOMING HOLIDAY CLOSURE: In honour of Rememberance Day, Mikata will not be available online on Monday, November 11, 2024. We'll be back to respond to your inquiries on Tuesday, November 12, 2024.
Should you encounter emergencies or widespread outages, please contact us via the emergency line at +1-877-749-3222 ext 1 for immediate assistance.
Can't find the answers you're looking for? Request help from our outstanding Customer Success Specialists using the form below.
Please DO NOT share any personal health information in the help request (e.g., patient's name, personal health number, etc.).
Have you forgotten your Mikata password?
Please read this article for how to reset your password:
When we're online
We're online Monday to Friday 8:30am - 4:30pm MT, excluding holidays.
When we're online, we will review and respond to your request by the end of the day.
If you mark your request as a critical issue, we will review and respond to your request within 15 minutes (Please note: Submitting a critical issue is like pulling the fire alarm 🚒 - only use it if the platform is completely unavailable or you're experiencing widespread disruption).
Otherwise
We will get back to you as soon as we're back online (i.e., the next business day). If you experience a critical issue when we're not online, you can call 877-749-3222 ext 1 to reach our after hours critical issue team.
Create your help request
How to Create a Great Support RequestLast updated