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Can't find the answers you're looking for? Request help from our outstanding Customer Success Specialists using the form below.
Please DO NOT share any personal health information in the help request (e.g., patient's name, personal health number, etc.).
Have you forgotten your Mikata password?
Please read this article for how to reset your password:
We're online Monday to Friday 8:30am - 4:30pm MT, excluding holidays.
When we're online, we will review and respond to your request by the end of the day.
If you mark your request as a critical issue, we will review and respond to your request within 15 minutes (Please note: Submitting a critical issue is like pulling the fire alarm 🚒 - only use it if the platform is completely unavailable or you're experiencing widespread disruption).
We will get back to you as soon as we're back online (i.e., the next business day). If you experience a critical issue when we're not online, you can call 877-749-3222 ext 1 to reach our after hours critical issue team.