🎤Audio Troubleshooting

Here’s a step-by-step guide to help you troubleshoot and resolve common microphone problems in browsers.

1. Test Microphone on a Different Website:

• Use websites like OnlineMicTest to check if the browser picks up microphone audio.

• If the microphone works on a different website, then there might be a bug with Mika. Please let us know.

2. Check an External Microphone Setup:

• If using an external microphone, ensure it’s powered on and plugged in properly.

• Make sure the microphone isn't muted physically (many have a mute switch/button).

3. Check Browser Permissions:

• Most browsers ask for permission to use the microphone.

• Login to the Mika app. A camera/microphone icon may appear in the browser’s address bar. Click it to see permissions.

• Ensure that the website has the necessary permissions to access the microphone.

4. Browser Settings:

• Ensure your browser is updated to the latest version.

• Clear your browser’s cache and cookies.

• Temporarily disable browser extensions, especially those that might control hardware access, to see if any are causing interference.

5. Check Operating System Settings:

• Windows:

  • Right-click on the sound icon in the system tray -> Open Sound settings.

  • Under “Input”, ensure the correct microphone is selected.

  • Click on “Device properties” to check levels and if it’s muted.

  • Also, go to "App permissions" for microphone in Windows settings and make sure your browser is allowed access.

• Mac:

  • Apple Menu -> System Preferences -> Sound -> Input.

  • Select the correct microphone and ensure the input volume is adequate.

  • Under "Privacy" in System Preferences, ensure the browser has access to the microphone.

6. Check Software Conflicts:

• Close any other software that might be using the microphone (e.g., Skype, Zoom).

• Some software can take exclusive control over the microphone, preventing browser access.

7. Try a Different Browser:

• If the microphone works in one browser but not another, it might be browser-specific issues. Mika supports Chrome, Firefox, and Safari.

• If the issue is present across multiple browsers, it's likely an OS or hardware issue.

8. Update Audio Drivers:

• Outdated or corrupt audio drivers can lead to microphone issues.

• Visit your PC or microphone manufacturer’s website to download the latest drivers.

9. Reboot:

• Sometimes, the age-old advice of "turn it off and on again" works wonders. Reboot your computer and try again.