📱Opting In & Out of Messages

Explore what options are available for patients wanting to opt-in or out of appointment reminders.

First Mikata encounter

When a patient first interacts with our system, they will receive a welcome message. This initial message serves as an introduction to the reminder system and explains why the patient is receiving messages. The message will include the name of the clinic, to help establish a sense of trust. Additionally, we inform patients of their ability to opt out of receiving any further messages from us if they so choose. Clear communication is an essential component of providing high-quality healthcare services and we strive to ensure that all patients feel informed and in control throughout their interactions with our system.

How can patients opt in or out of receiving reminders?

Mikata delivers best-practice responses to universal SMS keywords to ensure compliance with regulations and guidelines for SMS messaging. Here are the details of how these keyword responses work.

Please note that these are shared by all Mikata customers and are not editable at this time:

• STOP (Acceptable synonyms: "stop", "stopall", "end", "quit", "unsubscribe", "cancel") SMS Response: You've been unsubscribed from SMS msgs. Reply START to receive msgs again. Patients have the option to reply with the word "STOP" to the phone number from which they have been receiving appointment reminders, at any time.

• START (Acceptable synonyms: "start", "unstop", "resubscribe") SMS Response: You've been resubscribed to SMS msgs.

• HELP (No synonyms) SMS Response: These SMS msgs are related to your care. Msg frequency varies. Standard msg & data rates apply.

These keywords and their synonyms are not case-sensitive (i.e., patients can reply STOP or stop etc.).

If you have any questions about how patients can interact with our messages, let us know by sending in a support ticket!