How to Create a Great Support Request

Include as much detail as possible, especially for a suspected bug

• What were you trying to do? What did you expect to happen? What have you tried to troubleshoot already?

If the issue relates to specific appointment(s), include the appointment ID

• The appointment ID can be found in the top left hand corner of the appointment details page.

• Alternatively, you can send us the appointment details (appointment type, date, time and provider).

Please DO NOT share any personal health information (e.g., patient's name, personal health number, etc.).

Critical issues trigger a critical response from our team

• Only mark an issue as critical if you cannot access the app at all and/or are experiencing a widespread outage or disruption.