How to Create a Great Support Request
Include as much detail as possible, especially for a suspected bug
What were you trying to do? What did you expect to happen? What have you tried to troubleshoot already?
If the issue relates to specific appointment(s), include the appointment ID
The appointment ID can be found in the top left hand corner of the appointment details page.
Alternatively, you can send us the appointment details (appointment type, date, time and provider).
Please DO NOT share any personal health information (e.g., patient's name, personal health number, etc.).
Critical issues trigger a critical response from our team
Only mark an issue as critical if you cannot access the app at all and/or are experiencing a widespread outage or disruption.
Last updated
