👩‍⚕️Clinic-Initiated Touchpoints

There are 2 types of clinic-initiated touchpoints:

1. Direct messages

   • Clinic staff can send messages to patients directly through Mikata using this type of touchpoint.

   • These touchpoints can include instructions and forms, and can be based on a template or written from scratch.

2. Campaign messages

   • Clinics can send out custom messages to a list of patient using this touchpoint. Campaign messages can be used to share any number of updates including:

     • New doctors

     • New services

     • Vaccine availability

     • Doctors leaving

     • Last minute changes to care (e.g., appointment delays or cancellations due to weather or personal emergencies)

For more information about campaigns, visit the Campaigns section.

For more information about direct messages, visit the Appointments > Clinic-Initiated Direct Messages section.