> For the complete documentation index, see [llms.txt](https://mikata-health.gitbook.io/mikata-product-guide-for-patients/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mikata-health.gitbook.io/mikata-product-guide-for-patients/user-guides/automated-messaging.md).
# Automated Messaging
The automated messages tool helps your clinic communicate important information about your or your family members' upcoming appointment. These messages will be sent to you through text message or email and will look similar to these:
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## Automated messages can include the following:
### 1. Appointment Confirmation
You can confirm or reschedule/cancel your appointment if you're unable to make it.
### 2. Appointment Reminders And Clinic Messages
Friendly reminders about your upcoming appointment and other important messages from your clinic.
### 3. Appointment Check-In
You can check in for your appointment at the clinic without going to the front desk.
### 4. Forms
Your clinic can send you important forms to fill out before your appointment.
### 5. Prep Instructions
Your clinic can send you important instructions for preparing for your appointment. To access this information, you'll need to enter your personal healthcare number or select the correct option from a list of four. This security measure ensures that only you can access your appointment details.
### 6. Appointment Follow-up
This message allows you to provide helpful feedback to your clinic about how your appointment went.