Phone Calls/Virtual Appointments

For phone calls and virtual appointments, we have a couple of 'Golden Rules' to ensure that Mika captures both sides of the conversation accurately.

The "Person in the Room" Rule: Think of Mika as a person sitting beside you. If the patient’s voice is only in your ear (via headphones or headset), Mika cannot hear them. For Mika to work, the patient’s voice must be audible in the room.

Why can't I use headphones or my headset?

Due to standard computer security and privacy settings, most systems do not allow two different programs (like your EMR and Mika) to share a headset microphone simultaneously.

The "Different Browser" Rule: For virtual appointments on your computer, some browsers will filter out audio coming from that browser.

• If you're using a desktop app for your virtual session, you can log into Mika on your usual browser and Mika will pick up the audio from your speaker.

• If you're using your browser for the virtual session, you may need to activate Mika in a different browser (e.g. use Microsoft Edge for your virtual appointment and Google Chrome for Mika) or use a phone/tablet to capture the audio instead.

Best Practices for Success

Phone Call Appointments

Phone Call Appointments

• Always use your phone on Speaker Mode.

• Place your phone near your computer microphone, so that Mika can pick up the conversation.

Virtual Appointments on Your Computer

Option 1: Using Mika on your Computer

• How: Open Mika in a separate browser window from your virtual platform (e.g., Maple).

• Set up: Connect Mika to your computer speaker and microphone. Depending on your computer and set up, there may be a built-in speaker and microphone or an external one that plugs into your computer.

  • Note: Do not connect your headphones/headset to the computer.

Option 2: Using Mika on your Phone

• How: Open Mika on your mobile browser while conducting the call on your computer.

• Set up: Ensure your computer volume is loud enough for your phone’s microphone to pick up the patient's voice.

  • Note: Do not connect your headphones/headset to the computer.

If you have any questions about your specific setup, please don't hesitate to reach out! Create a help request here.