We’ve enhanced account security by introducing Two-Factor Authentication (2FA). Users are now required to verify their identity using an authenticator app for added protection. This additional layer of security helps safeguard your account by requiring both your password and a 6-digit code generated by the app during login.

Click here to learn more about 2FA.

This update introduces an improved password reset process. Users can now reset their password directly from the login page or within the app’s settings. Follow the step-by-step guide to reset your password and ensure it meets the new security requirements.

Clinic Managers (or those with Admin privileges on Mikata) can now search users by their name and filter by the status of the user.

If you are an integrated Scribe customer, you can view both Scribe users ("Provider") and regular Mikata users ("Staff").

To learn more about our Scribe feature, please click here.

1. Click the gear icon on the left side of the Mikata dashboard > Settings > Users

2. To filter the type of provider, click "All Types" and select the filter you would like to use.

1. To filter the status of users, click "All Active". The drop-down menu will show all statuses that a user can have.

Active: The user is active on Mikata

Awaiting Password Reset: The user has been sent a password reset link

Deactivated: The user no longer has access to Mikata

Invite Expired: The user has not activated their Mikata account within 3 days

Invite Failed: Something went wrong with sending the invite email to user

Invite Sent: The user has been sent an activation link for their Mikata account

Locked Out: The user has incorrectly entered their password more than 5 times

Not Invited: The provider has not been sent an email to create a user account

Password Reset Failed: Something went wrong when the user was resetting their password

1. To search for a user, select the "Search a user" box and search by name.

1. To add a new user, click "Add Staff". Enter a unique email that is accessible only by the user being added.

1. To reset the password for an existing user, click on the user and select "Reset Password" next to the email.

We've added a new Appointment Status option:

Changing the status of an appointment to 'On hold' in Mikata, will pause Mikata touchpoints from being sent to the patient for this specific appointment.

To resume touchpoint notifications, simply change the status back to 'Pending' or 'Staff contacted'. Any touchpoints the patient would have received while 'on hold' will NOT be sent, even when the status is changed back.

To read more about Appointment Statuses, click here.

A clinic has 7- and 2-day touchpoints for an appointment, and changes the Appointment Status to 'On hold' 8 days before the appointment, then switches the status to 'Pending' or 'Staff contacted' 4 days before the appointment.

This patient will ONLY get the 2-day reminder because their appointment status was on hold when the 7-day touchpoint was supposed to be sent.

With this update, users will be able to unsubscribe and resubscribe patients into Mikata notifications.

To unsubscribe or resubscribe a patient to notifications, find an appointment for that patient and open the appointment details page. Contact preferences are listed in the bottom left corner.

To unsubscribe a patient, toggle the switch off next to their contact method (I.e., SMS, Email, Voice).

Please note: Patients can also unsubscribe and resubscribe into notifications themselves. For more information click here.

Based on your account preferences for sending touchpoints (i.e. SMS only, SMS preference, SMS & email, etc), you will have different contact preference options.

The images below show a patient that has been unsubscribed from SMS notifications:

Example 1:

This image shows an account with SMS only. When the patient is unsubscribed from SMS notifications, they will not be sent notifications by email either.

Example 2:

This image shows an account that is either SMS preference or SMS & email. When the patient is unsubscribed from SMS notifications, they will still be sent notifications by email.

To prevent the patient from receiving any type of message, simply toggle the switch next to the patients email as well.

A patient will only receive touchpoints if they have a checkmark next to one of their contact methods.

For privacy and security reasons, Mikata appointment hub links expire after 8 days.

This new feature enables patients to automatically send themselves a new link to review important information before their appointment. This may include: location/ parking information, preparation instructions, information collection chats, etc.

Why did we make this: Patients’ whose appointments were booked more than 8 days in advance were experiencing expired links, blocking them from accessing important information and tasks in their appointment hubs. As a result, clinics experienced increased phone calls from these patients.

Now patients can automatically send themselves a new link until the date of their appointment. This is especially relevant for specialty and imaging clinics which often book patients weeks and months in advance and have prep and other tasks for them to complete before their appointments.

1. If a patient clicks on an expired link, they will be allowed to send themselves a new one.

1. The new link will be sent to the patient through an additional touchpoint. The link will include all of the information that would have been in their expired link.

We've added a new update that will allow you to see when changes are made to a patient's appointments, online requests or demographics.

This includes changes to:

• Patient information (e.g., contact information)

• Patient permissions (e.g., opting in or out of receiving messages)

• Appointment date & time, reason, or location

• Assigned user

• Appointment booking status (e.g., 'Ready', 'Booked', 'Not a request', etc.)

To see the timeline of changes for an appointment:

1. Go to the Appointments dashboard and open the appointment details page for an appointment.

1. Select 'Timeline'.

1. Scroll to see all changes, use the Oldest to Newest or Newest to Oldest to sort the timeline or use 'Command + F' to search.

To see the timeline of changes for an appointment request:

1. Go to the Appointments Requests dashboard and open the appointment request details page for an appointment.

1. Select 'Timeline'.

1. Scroll to see all changes, use the Oldest to Newest or Newest to Oldest to sort the timeline or use 'Command + F' to search.

For all unintegrated clinics, we're removing the ‘Include missed’ button when uploading your appointments CSV files.

Our ‘Include missed’ feature is sunsetting as our system is more resilient and can accept a larger volume of appointments than just 7 days out.

We recommend setting your CSV export start and end date 14-21 days out from the time of your upload instead of 7 days (as was previously recommended). This will allow Mikata to be more up-to-date with your appointments and align with your schedule ahead of sending out reminders, such as the 7-day reminder.

Using a wider range of dates will also help the cases where the clinic is not open for the day and your team does not upload.

For clinics with appointment booking, the appointment requests page has a new feature!

We now support the ability to send a direct message to patients with a link to book an appointment or upload images and forms.

There are two main use cases for this:

1. A patient is on the phone trying to book their appointment and you need them to upload a form (e.g. requisition) or image (e.g. photos of areas of concern). Solution: You can use the ‘Send Request’ button to send the patient a link to upload the info you need.

2. You have a busy reception and a patient was unable to book their next appointment (in-person or over the phone). Solution: When you have a moment, you can use the ‘Send Request’ button to send the patient a link to an appointment request chat, where they can book their appointment.

On the Appointment Requests page, click ‘Send Request’.

Select the template you want and fill in the patient's phone number or email address.

Click ‘Send Appointment Request Direct Message’. The patient will receive the message instantly and can begin filling in their appointment request.

You can send yourself an appointment request by adding your phone number/email into the Appointment Request Direct Message.

Clicking the refresh button will trigger an instant refresh of the appointment requests table with current filters still applied. As soon as the patient fills in the form you can instantly reload the appointment requests to see the patient’s response.

Note: The table automatically refreshes every 30 seconds.

For clinics with appointment booking, the appointment requests table has a few new improvements.

We now support the ability to assign an appointment request to users other than yourself. The images below show the old and new 'Assigned to' columns on the Appointment Requests page:

To assign an appointment request, simply click the dropdown for any request under the ‘Assigned to’ column to view a list of active users in your organization. Clicking any of the users will assign the appointment request to them.

1. Filter by assignee

To make it easier to organize the table with these changes in mind, we’ve also added the ability to filter the table by assignee. Simply click the dropdown to display a list of users to filter by, and click the individual users to select them.

Once happy with the selection, clicking the ‘Apply’ button will cause the table to refresh with the filters applied.

1. Refresh the table

If you need to refresh the Appointment Requests table click the refresh button (shown below). This will trigger an instant refresh of the appointment requests table with the current filters still applied. Although the table already refreshes every 30 seconds, this button was added for those who prefer a more immediate response.

Mikata has changed the way patients cancel and reschedule appointments. Before, when a patient went to cancel or reschedule their appointment, the only options were ‘Confirm’ or Reschedule’. In this update, patients will now see the options to ‘Confirm’ or ‘Request to cancel or reschedule’ their appointment:

Want to test this out yourself? Send yourself a paper airplane from the Appointment Journeys page on Mikata - visit the Appointment Journey Details page to find out how to do this.

Download the pdf below and share it with your patients.

Enabling seamless collaboration among users during the appointment process. With this feature, team members can share responsibilities by activating Mika for automated transcription or managing note-taking tasks once granted access to the provider's sessions.

Key highlights include the ability to set up teams, access appointment notes for administrative tasks, and effortlessly switch between Scribe and Appointment Details views.

To learn more about Team Mode, click here.

We've introduced a new section called "Do More with Mika" to streamline document creation. Suggested documents are now more visible, making it easier for users to quickly add and create relevant documents like referral letters, notes, and patient handouts. This update enhances workflow efficiency by giving users easy access to document suggestions right when they need them.

We've added a Sync Indicator to the appointments dashboard, giving users a clear visual representation of the syncing status for notes. The indicator shows three states:

This update helps users quickly assess the status of their notes and ensure seamless EMR integration.

Configure, favourite, and pin your templates with this new update!

• Set a template as a "favourite" for easy access and pin it to make it a default for all appointments.

• Configure your notes to match your formatting and workflows.

To learn more on how to make the most of your templates, click here.

Enhance Mika AI by correcting and adding words to your personal vocabulary. This ensures that Mika understands your unique terminology and spelling preferences, making your note-taking experience smoother and more accurate.

To learn more on how to add words to vocabulary, click here.

We’re excited to announce the addition of brand-new templates to the Mika AI library!

What’s New?

• Multi-Problem SOAP Note: Introducing a powerful new template designed to help you efficiently document complex cases with multiple issues. This template streamlines your workflow by organizing multiple problems in a clear and structured manner, making it easier to manage comprehensive patient care.

• Prenatal Care Templates: Our new prenatal care templates are tailored to meet the unique needs of expectant mothers. These templates cover everything from initial assessments to follow-up visits, ensuring that you have all the tools you need to provide top-notch care throughout pregnancy.

These new templates are now available in your Mika AI library. Whether you’re handling complex cases or providing specialized prenatal care, our updated library is here to support you.

We've added a new feature to give you more control over your Scribe data. This feature will allow you to automatically delete transcripts and notes after a period of time. To learn more on how to manage, click here.

Give quick Scribe feedback or create a support ticket straight from the Mikata App.

You can now provide feedback on Scribe, create a support ticket, and suggest ideas directly from the Mikata app.

Your input helps us improve and provide the best experience possible!

1. Log into your Mikata Scribe account and select an appointment

2. Select the message icon on the bottom right-hand corner of your screen

1. Click on the message icon to open a selection menu

1. Depending on your selection, you can give feedback, report a bug, suggest an idea or check out our Mika guidebook!

You can now use Mika in Google Chrome or Safari on your mobile device or tablet! (Click here for instructions to save the Mika webapp shortcut)

• Please note: To use Mika in Safari, you will need IOS 16.4 or later

For more info, check out the page below:

We've added a Copy button to your note, so you can easily copy & paste the note into your EMR!

We've added a 'Quick start' button on the Appointments dashboard, so you can skip entering appointment details before creating an appointment and activating Mika.

Click 'Quick start', get consent from the patient, and activate Mika right away.

When you add a patient using Quick Start, their name will appear as Test Patient and the time of appointment is the time that you created it.

If you need to change this after the appointment, you can click on the 'Appointment Details' tab (shown below) and enter the details here.

Make your changes then hit enter or scroll down and click 'Save'.

We've added a new note template to Mika: SOAP Note - Multi-problem

This template can be used when your patient brings up multiple issues during your appointment. SOAP sections will be created for each problem (example shown below).

Please note: templates can be added at any time (before, during, or after an appointment).

To add this template, click the + icon in the top right corner of the page and select 'SOAP Note - Multi-problem'.

We've got an exciting update: Mika now has the ability to create multiple notes!

Click here to learn more about the different note types.

Mika's new pause & resume feature makes it easy to pause a session and return to it later.

During an appointment, if a patient needs to use the bathroom, get changed, or take a break, you can pause the session and resume once the patient is ready to continue.

You can pause the session and return to it anytime within 24 hours of activating Mika, so you can also pause the session at the end of the appointment and resume it later to tell Mika any additional information that you want in the note.

After you end the session (or at the end of the 24 hours), Mika will generate your note.

When Mika is active for an appointment, you can use the tool bar on the top right of the appointment details page to pause or end the session.