Here’s a step-by-step guide to help you troubleshoot and resolve common microphone problems in browsers.
1. Test Microphone on a Different Website:
Use websites like OnlineMicTest to check if the browser picks up microphone audio.
If the microphone works on a different website, then there might be a bug with Mika. Please let us know.
2. Check an External Microphone Setup:
If using an external microphone, ensure it’s powered on and plugged in properly.
Make sure the microphone isn't muted physically (many have a mute switch/button).
3. Check Browser Permissions:
Most browsers ask for permission to use the microphone.
Login to the Mika app. A camera/microphone icon may appear in the browser’s address bar. Click it to see permissions.
Ensure that the website has the necessary permissions to access the microphone.
4. Browser Settings:
Ensure your browser is updated to the latest version.
Clear your browser’s cache and cookies.
Temporarily disable browser extensions, especially those that might control hardware access, to see if any are causing interference.
5. Check Operating System Settings:
Windows:
Right-click on the sound icon in the system tray -> Open Sound settings.
Under “Input”, ensure the correct microphone is selected.
Click on “Device properties” to check levels and if it’s muted.
Also, go to "App permissions" for microphone in Windows settings and make sure your browser is allowed access.
Mac:
Apple Menu -> System Preferences -> Sound -> Input.
Select the correct microphone and ensure the input volume is adequate.
Under "Privacy" in System Preferences, ensure the browser has access to the microphone.
6. Check Software Conflicts:
Close any other software that might be using the microphone (e.g., Skype, Zoom).
Some software can take exclusive control over the microphone, preventing browser access.
7. Try a Different Browser:
If the microphone works in one browser but not another, it might be browser-specific issues. Mika supports Chrome, Firefox, and Safari.
If the issue is present across multiple browsers, it's likely an OS or hardware issue.
8. Update Audio Drivers:
Outdated or corrupt audio drivers can lead to microphone issues.
Visit your PC or microphone manufacturer’s website to download the latest drivers.
9. Reboot:
Sometimes, the age-old advice of "turn it off and on again" works wonders. Reboot your computer and try again.
Send us a message using the form below and we'll get back to you right away.
Here are some common issues you may encounter while using Mika and possible solutions. If that doesn't fix the issue, please send us a message using the form above
Mika is not displaying any transcript data
Microphone is not streaming audio properly
Mika does not transcribe audio coming from my computer speakers
Your web browser is filtering audio coming from the speakers
Play the audio from something other than a web browser. If that doesn't work, disable echo cancellation in your browser. In Chrome, this can be done by: 1. In the address bar, type chrome://flags 2. In the search bar, type Echo Cancellation 3. Disable the Chrome-wide echo cancellation feature and relaunch the browser
The "Give Feedback" button, located at the right lower-hand side of the Appointment Details page, offers a convenient and straightforward way to provide valuable information to the Mikata team. Whether you have new ideas to share or are encountering issues with Mika, this feature enables you to submit your feedback to the Mikata team.
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